Category: Operations

Bulkcpa Affiliate Network

3 Types of Call Center Reporting and Which Is Right for You

Managing a call center well requires a lot of careful decision-making and even more data to back it up. At the same time, though, it can be extremely difficult to know which KPIs and metrics matter the most to your specific business. There are three types of call center reports […] The post 3 Types…
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25 April 2024 0

Will a Call Simulator Help Your Agent Training? Not Really

Call simulators can be nice tools when you want to provide supplemental training and practice for your agents, but they can’t replace the hands-on experience they’d get from dealing with real customers. In other words, call simulators work, but they’re not very practical for training purposes—especially in the long term.  […] The post Will a…
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22 April 2024 0

Ontario, Canada

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support@bulkcpa.com